Now Hiring - In-house Sales Manager (Americas) in Pennsauken, NJ

Would you enjoy being part of a new team with a big growth agenda at the start of their journey?

Tower Cold Chain support the global pharmaceutical and life science industries by delivering lifesaving temperature-controlled shipments. Our uniquely innovative containers maintain the cold chain, preventing shipments from being spoiled or delayed, and delivering temperature-sensitive products to patients on time to help save lives.

We have experienced significant growth over the past 2 years and are looking for new team members to help us continue that growth.

Our strategy defines that our customer engagement and sales activity continues to evolve to reflect changes in customer behaviour with investment in self-service and self-specification models. The recruitment of this role reflects our ambition to improve both customer experience (CX) and revenue generation.

We are looking for a process led, digitally orientated and enthusiastic in-house sales manager to join our sales and marketing team to lead outbound customer commercial communication. You will be responsible for both establishing and qualifying customer leads within existing customers (cross-selling) and new customers.

As a valued member of the team you will be located in our new office in New Jersey but will be developing business as an integral part of the global commercial team. You will work closely with our marketing team, customer service team and regional sales teams to ensure the in-house sales channel is optimised.

This role will offer you

• A role within a company in a hyper-growth period where you will enjoy working in a rapidly evolving environment
• A role to play in shaping our digitalisation strategy as our customer approach develops
• An excellent development plan with many career paths within a global business
• Opportunity to join a company committed to training and development to ensure you are always meeting your career objectives
• An opportunity for sales specialist looking to get into the pharmaceutical/supply chain industry
• To work in brand-new office space with state-of-the-art new labs and warehouse
• Exposure to senior upper management working cross-functionally

Key Deliverables

Responsibilities:

• Lead in-house customer engagements to sell Tower solutions through digital and telephone channels
• Management of MQL (Marketing Qualified Lead) /SQL (Sales Qualified Lead) and opportunities through the Tower CRM (Customer Relationship Management system)
• Leading pricing and response to customer enquiries within the current Tower commercial service framework
• Preparation and analysis of KPI reporting to establish the effectiveness of our digital /in house sales go to market, ability to adapt planning to reflect both emerging and current needs
• Direct customer and prospect engagement through digital channels including social media, virtual conference and wider customer engagement programs such as trade bodies
• Sales generation through working with wider team to ensure delivery of in-house and wider business commercial targets
• Work cross-functionally to respond to MQL (Marketing Qualified Lead) and SQL (Sales Qualified Lead) delivering improved customer experience and conversion to revenue within the CRM platform
• Seek opportunities to expand reach within existing customers (cross sell) for additional product sales through both product and supply chain growth
• Deliver improved profitability and revenue through active selling of higher value products and services to our customers to reflect their business needs- seek opportunities for upselling
• Reflecting the anticipated growth in digital customer engagement (*80% by 2025) you will deliver solutions for our customers that ensure that their needs are fully understood and Tower’s service proposition reflects those needs
• Delivery of Tower’s digital engagement (virtual selling environment) to reflect business strategy- clearly actioning elements of the current sales process which can be completed without the need for in-person meetings
• Ensure that our customers who choose a digital engagement (virtual selling environment) experience a barrier free (low effort > high confidence) sales process. In the event that barriers or improvements are identified you will make improvements aimed at improving the customer NPS scoring
• Compliance with Tower’s Integrated Management System and internal processes.

Skills:

• Working within a global cross functional team you will understand team selling and the requirement for close collaboration across specifically customer service, marketing and external sales to ensure effective opportunity conversation.
• You will have a developed understanding of in-house sales channels such as digital and telephone – able to implement and improve based upon performance data and wider cross team engagement.
• Experience of customer service excellence within an external or internal sales function- able to fully understand customer needs and able to present a value proposition to match those needs.
• Maintenance of accurate customer records within the CRM including recording of sales development activities and customer engagement results.
• Identify customer’s needs and present a value proposition reflecting Tower products and capabilities
• Present identified products and services to customers through Tower digital channels
• Strong understanding of process led sales cycles within a consultative selling environment

Education

• Bachelor's degree in business related discipline or equivalent (preferred)

Experience

• A minimum of 3 years’ experience in sales or commercial service environment.
• Experience of B2B (business to business) sales cycles in a complex sales environment.
• Demonstrated business development skills in both new business and cross selling high value solutions.·
• Knowledge of current digital sales technologies and techniques.
• Demonstrated ability to develop sales within an in-house (dynamic) commercial role
• Effective communicator (verbally and in writing) able to quickly build rapport with customers and internal team members.
• Exceptional analytical and strategic thinking skills- effective at making data led decisions
• Experience in CRM systems and effective pipeline management (Microsoft/ HubSpot preferred)
• Experience working in a metrics-driven culture to measure effectiveness
• Deep understanding of customer and channel buying cycles and preferred engagement points
• Plan, structure and lead marketing and sales enquiries, ensuring stakeholder expectations are met
• Full engagement with Tower commercial processes driving improvements

Skills

• Superb leadership, communication, and collaboration capabilities
• Confident in taking accountability for target delivery
• Ability to focus on goal and objective achievement.
• Demonstrated ability to work on tight deadlines and excel in a fast-paced business environment
• Excellent time management skills
• Strong sales, organisational, and communication skills
• Digital champion aware of changes within the traditional B2B sales cycle

Why join Tower?

• We are a small focused global commercial team, but we have a big impact!
• We have a plan to grow the in-house sales team very quickly so by joining now you can be part of this exciting journey and help be part of the team that makes it happen!
• We provide opportunities for talented and ambitious employees to perform to the best and will provide a learning environment for you to achieve your potential.
• Currently, we offer all the good stuff: competitive pay, a range of benefits, and flexibility of working patterns to suit your lifestyle. As the company grows so do the benefits of working with us! If you can balance having fun with getting the job done you will like it here!

We offer $Competitive +Bonus and Benefits.